Our LED device is classified as a medical device and has been granted FDA 510(k) clearance—a process that confirms it is “substantially equivalent” to other legally marketed medical devices. This clearance is a gold standard for safety and effectiveness and allows our device to be marketed as a medical device.

We are TGA cleared under Australian medical device regulations, for the treatment of wrinkles and acne. 

In addition to our FDA/510k clearance, our device and manufacturing process are certified under the Medical Device Single Audit Program (MDSAP). This is a globally recognised regulatory program that allows for a single, comprehensive audit to satisfy the requirements of multiple international regulatory authorities—including the U.S. FDA, Health Canada, and Australia’s Therapeutic Goods Administration (TGA). This means our device meets stringent safety and quality standards not just in Australia but in the U.S., Canada, Spain, Japan and many other countries worldwide.

We recommend using your device for 10 – 15 minutes, 3-5 times per week. 

Yes! The Love You Well Neck & Décolletage device’s unique colour-stacking technology lets you use multiple light modes at once— For example amber, red and near-infrared—all in the same session. There’s no need for separate treatments for each colour. Simply follow the recommended treatment time and frequency in your device instructions.

The Love You Well Neck and Decollatage device uses 64 high-quality LED diodes, divided into 4 light transmitters, each LED diode transmits 4 different wavelengths of light (256 light transmitters in total)

- Red light: 633 nanometres

- Blue light: 460 nanometres

- Amber light: 590 nanometres

- Near-infrared light: 850 nanometres

*Note: nm stands for nanometres, measuring the wavelength of light.

Yes, the plastic is only a protective layer and should be removed before using the device.

Cleaning your device is straightforward. Use a gentle, damp cloth to wipe it clean. If you are sharing your device with others, be sure to clean it between uses.

It’s recommended to use the LED Light Therapy device before applying any skincare and serums. This is because light therapy can penetrate the skin more effectively when it’s clean and free of any barriers. Using the device beforehand ensures that your skin maximises the benefits of the light treatment, and then your skincare products can better absorb and enhance the results afterwards.

We suggest using the Love You Well Glow Up Spritzer and Hyaluronic Acid and You’re Ace Vitamin Serum as post-treatment products. These are specially formulated to hydrate and nourish your skin after light therapy, enhancing the reparative and hydrating effects of the treatment. The spritzer provides a refreshing boost, while hyaluronic acid helps lock in moisture for a plump and youthful appearance. We will also be bringing out an all-natural, Australian made skincare line soon.

Yes, it is safe for children aged 14 and above. There are over 40 clinical studies supporting the use of blue light therapy for children 14+ to combat acne. It's always best to consult with a healthcare professional if you have specific concerns. Also, if you intend on sharing your device with your teen, be sure to clean it in between use to avoid bacterial contamination.  To clean just use a warm wet cloth.

LED Light Therapy not only benefits the skin but can also positively impact your mood. Exposure to specific wavelengths of light is believed to increase the production of endorphins, promoting a sense of well-being. Spending 10-15 minutes on this self-care practice can instil a sense of calm. Pairing your light therapy treatment with meditation, calming music, or an audiobook can elevate this experience into complete zen time.

Funnily enough we get asked – why is Love You Well is so affordable?  I assure you we haven’t compromised on quality to offer a reasonable price. I have 25 years of experience in marketing and two decades in the natural skincare industry, we manage everything in-house. Being a family-run business based in Brisbane, Australia, we handle marketing, photography, and order fulfilment ourselves, utilising friends and family as models. By minimising outsourcing except for manufacturing, we avoid hefty overheads and agency fees. We also keep our margins modest to help keep a small business like us in the game as we know that the price of basic living and raising kids is so high these days.  My goal was to develop a champagne product that could be offered at a beer price and after two years of development, I’m proud to say; I’ve succeeded.

It takes approximately 3 hours to fully charge the device. We recommend using your device for 10 minutes 3-5 times per week, meaning you would only need to charge it 1-2 times per month. Remember, your LED device needs to be charged before use, and the charger should only be used with the provided cable, so keep it stored safely in the bag provided. 

Yes, all Love You Well LED Light Therapy Devices are covered under a 12-month manufacturer's warranty. The mask and controller are protected for one year from the date of delivery under normal use.

The Love You Well Face mask comes with eye protection, but if you've got sensitive eyes, closing them is a smart move. While there isn't a huge body of research specifically on the safety of keeping your eyes open with LED masks, general advice often suggests protecting your eyes from direct exposure to intense light. The eye protection is usually sufficient, but if you lean on the sensitive side, it's better to play it safe and close your eyes. Think of it as a mini meditation session, so you can really “reflect” on self-love while caring for your skin!

Irradiance refers to the amount of light energy emitted by the LEDs on the devices surface ie brightness.

The Love You Well Neck & Decolletage LED Light Therapy Device has a dimming function on the handheld controller, the higher the brightness the stronger the Milliwatts per square cm (irradiance).

When using your Love You Well LED Device at home, especially if you have sensitive skin, it’s important to start with lower irradiance levels to reduce the risk of irritation and gradually increase as your skin becomes more accustomed to the treatment.

The irradiance level can be increased and decreased via the controller – there are three irradiance levels for each colour and infrared allowing you to customise your treatment.

First grade brightness 50%

🟠 Amber light 590nm* (24mw/cm²)

🔴Red light 633nm* (23mw/cm²)

🔵 Blue light 460nm* (20mw/cm²)

Near-infrared light 850nm* (12mw/cm²)

Second grade brightness 75%

🟠 Amber light 590nm* (35mw/cm²)

🔴 Red light 633nm* (30mw/cm²)

🔵Blue light 460nm* (28mw/cm²)

Near-infrared light 850nm* (18.5mw/cm²)

Third grade brightness 100%

🟠  Amber light 590nm* (42.6mw/cm²)

🔴Red light 633nm* (42.6mw/cm²)

🔵 Blue light 460nm* (38mw/cm²)

Near-infrared light 850nm*(32 mw/cm)

The decision to use an irradiance of these levels is based on extensive research, testing, and considerations for safety and efficacy. It’s important to note that the effectiveness of LED therapy depends on various factors, including irradiance, wavelength, treatment duration, and individual skin characteristics.